Legal
Terms & Conditions
Last updated: 9 October 2026
1. Who we are
Balance Society is operated by Balance Society, an Australian business trading through the Balance Society app and website (balancesociety.com.au).
You can contact us at any time at contact@balancesociety.com.au.
2. Acceptance
By accessing or using Balance Society, you agree to these Terms & Conditions.
If you do not agree, you must not use the app.
3. Eligibility
You must be at least 18 years old, or have permission from a parent or legal guardian.
4. Services
Balance Society provides digital fitness content, workout programs, recipes, meal ideas, coaching tools, educational resources, and related services.
The content is intended for informational purposes only.
5. No professional advice
Balance Society does not provide medical, nutritional, physiotherapy, rehabilitation, or professional fitness services.
Nothing within the app creates a healthcare provider-patient relationship.
6. User responsibility
You agree that you are solely responsible for:
- Your health
- Your physical condition
- Your participation
- Seeking medical advice where appropriate
- Exercising within your own abilities
7. Assumption of risk
You understand that exercise involves inherent risks and voluntarily participate at your own risk.
8. Subscriptions and payments
Balance Society offers an auto-renewing monthly membership (currently $24.99 AUD per month), purchased through the Apple App Store or our website payment provider.
- Payment is charged to your chosen payment method at confirmation of purchase.
- Your subscription renews automatically each month unless you cancel at least 24 hours before the end of the current billing period.
- You can cancel at any time. For App Store purchases, cancel in your Apple ID subscription settings (Settings → your name → Subscriptions). For website purchases, cancel in your account settings or by contacting us.
- Cancellation takes effect at the end of the current billing period — you keep access until then, and no further payments are taken.
- Free trials, where offered, convert to a paid subscription unless cancelled before the trial ends.
9. Refunds and your consumer rights
For App Store purchases, refunds are handled by Apple under its own policies. For website purchases, contact us and we will assess your request.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services supplied again if the failure does not amount to a major failure.
10. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You must provide accurate information when creating your account and keep it up to date.
11. Acceptable use
You agree not to:
- Share login details or your account with others
- Copy, redistribute, sell, share, reproduce, modify, upload or publish our content without written permission
- Reverse engineer, scrape or interfere with the app
- Upload unlawful, offensive, misleading or harmful content
- Harass, abuse or harm other users or coaches
- Use the app for any unlawful purpose
12. Your content
You retain ownership of content you create in the app (such as journal notes, photos, recipes and messages). You grant us a limited licence to store, display and process that content solely to provide the service to you.
13. Intellectual property
All programs, videos, recipes, branding, logos, graphics, text, and content provided by Balance Society remain our intellectual property. We grant you a personal, non-transferable, non-exclusive licence to use the app and its content for your own personal, non-commercial use while your account is active.
14. Suspension and termination
We may suspend or terminate your account if you materially breach these Terms. Where reasonable, we will give you notice and an opportunity to resolve the issue first.
You may delete your account at any time by contacting us. Deleting your account does not automatically cancel an App Store subscription — cancel it in your Apple ID settings to stop future payments.
15. Limitation of liability
To the fullest extent permitted by law, and subject to your rights under the Australian Consumer Law, Balance Society shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the app.
16. Indemnity
You agree to indemnify and hold harmless Balance Society from claims arising from your misuse of the app or breach of these Terms, except to the extent caused by our own negligence or breach of law.
17. Disputes
If you have a dispute with us, contact us first at contact@balancesociety.com.au and we will try to resolve it with you in good faith. Nothing in this section limits your right to take a dispute to a court or tribunal, including your local small claims tribunal, or to contact the ACCC or your state or territory consumer protection agency.
18. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will notify you in the app or by email before it takes effect. Continued use after the change takes effect constitutes acceptance.
19. Governing law
These Terms are governed by the laws of Australia and the state or territory in which you reside. Nothing in these Terms limits any rights you have under the Australian Consumer Law.